The Challenge for Taxi Company Santaxi Wille
Santaxi Wille from Iserlohn is a specialized taxi company focused on transporting people with disabilities or health issues. The service includes picking up and dropping off passengers from home addresses, hospitals, and nursing homes to their destinations. Every day, 15 taxis are on the road, making the logistics a significant challenge.
“I receive up to 250 phone calls daily,” says Mr. Wille, owner of Santaxi Wille. “Customers want to know when their taxi will arrive, and drivers report their locations.” The high volume of phone traffic causes significant work pressure and stress for both the office and the drivers.
Another issue is the points system in Germany for speeding violations. “If drivers accumulate too many points, they lose their driver's license, which leads to high costs for the company,” explains Mr. Wille.
Additionally, drivers are only allowed to use the taxis for business purposes, but monitoring private use is not easy.
Finally, tracking mileage and driving behavior of drivers is a challenge. With 15 taxis in operation, keeping an accurate record of fuel consumption is difficult.
The Solution: ProDongle Track & Trace
Santaxi Wille found the solution in the ProDongle Plug & Play tracker, a technology that is easy and quick to install. “Once plugged in, the system is immediately operational,” says Mr. Wille. Moreover, the dongles can easily be transferred to new vehicles, making the investment sustainable.
With the ProDongle track & trace solution, Mr. Wille now has real-time insight into the locations of his vehicles. This leads to more efficient planning, allowing taxis to be dispatched to customers more effectively. “The number of phone calls has drastically decreased, from 250 to about 100 per day,” says Wille. “This has not only reduced my workload but also improved the quality of our service.”
Benefits of ProDongle: Safe Driving Behavior and Clear Mileage Tracking
Thanks to ProDongle’s driving behavior monitoring, Mr. Wille can remind drivers of the strict points system for speeding violations. “If a driver speeds, I take a screenshot in the web application to remind them of the rules,” he explains. This helps drivers keep their licenses, and improved driving behavior results in less wear and tear and lower maintenance costs.
Additionally, ProDongle’s mileage tracking solution provides insight into the kilometers driven. With clear reports, Santaxi Wille can easily verify whether vehicles are used exclusively for business purposes. This prevents unauthorized or private use.
Time and Cost Savings with ProDongle
With ProDongle, Santaxi Wille not only saves time but also money. The stress level within the company has noticeably decreased, and daily operations run more smoothly. “Thanks to ProDongle, we have more control, more efficient taxi usage, and satisfied customers,” concludes Mr. Wille.
Why Choose ProDongle
ProDongle offers an all-in-one solution for companies looking to manage their fleet. With real-time insight into vehicle locations, mileage tracking, and driving behavior monitoring, it is the ideal tool for taxi companies.
Do you also want a complete product without surprises?
- Easy to use
- Pan-European operation with professional maps
- Unlimited positions, kms & users
- Helpdesk, software & map updates included
- Accessible via any PC, smartphone and tablet
- Own software, integration via API possible